What Information We Hold and Why
When you create an account, we collect the details you submit — name, contact information, and identity verification documents required for account security. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet identifier to process
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your payment and maintain your account history. We do not store your full mobile banking PIN or password. We also collect device and session data — your IP address, browser type, and pages visited — to keep your account secure and detect unusual activity. Cookies help
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us remember your preferences and keep your session active across pages. We hold this data only as long as your account is active or as required by applicable law. If you close your account, we retain transaction records for the period required under financial regulations in
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your eligible region. You can request a copy of your data or ask us to delete it by contacting our support team. We do not sell your personal data to third parties.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.